Privacy Policy - LOS
Last updated on 16 Jan 2026
Synoriq R&D Private Limited ("Company", "We", "Us", or "Our") values Your trust. This Privacy Policy explains how We collect, use, and protect Your information when You use the Synoriq LOS App ("Service").
By using the Service, You agree to the collection and use of information as described in this Privacy Policy.
We want to make it clear that:
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We collect data only for the purpose of enabling the app’s core functionalities.
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We do not sell, share, or disclose Your data to any third parties for marketing or advertising purposes.
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Users cannot apply for loans directly using this application.
1. Who Can Use the App
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The app is restricted to a single company at a time. It is used only by employees, partners, and contractors of the NBFC that has purchased the software.
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Any NBFC can contact us to purchase the software. Once purchased, accounts are created for their employees, who can then access the app.
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The app contains no features intended for the general public.
2. Information We Collect
Contact Information
We collect contact information (such as Name, Email Address, Phone Number, Physical Address, and other contact details) to:
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Provide loan-related services for NBFC clients.
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Communicate important updates related to loans and accounts.
Financial Information
We collect financial information (such as Payment Information, Credit Information, and other loan-related financial data) to:
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Facilitate loan processing and repayment of EMIs.
Location Information
We collect location data (such as geo-coordinates) to:
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When used by authorized employees or field staff, Synoriq mobile applications may collect location data, including background location, to verify customer visits, confirm on-duty field movements, and support internal operational, monitoring, audit, and compliance requirements. Location data is collected only with explicit user consent and only while the employee is logged in and marked as on duty.
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Additional purpose applicable to mobile applications:
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To verify and record field staff customer visits and on-duty movements for internal operational tracking, managerial oversight, and real-time field support.
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Enable field executives and NBFC representatives to locate the customer’s address via map integration.
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Verify that field executives are physically present at the customer’s location for validation purposes.
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Calculate travel incentives for field executives.
Camera and Photo Library
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Camera access is required for field executives to capture customer documents, visiting proofs, vendor documents, deposit proofs, and income proofs directly during loan application processing.
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Photo library access is required to upload existing customer or vendor documents needed for loan processing and verification.
Microphone Access
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Microphone access is required so that field executives can record discussions with customers during file process validations and verifications. These recordings are retained by the NBFC for compliance and future validation purposes.
Notifications
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Notifications are sent to customers to provide important updates, such as due EMIs, delivery of loan-related documents, and other loan account–related information.
User Content
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We collect user-uploaded content such as documents, receipts, KYC proofs, photos, videos, emails, messages, and audio data to:
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Process and manage loan applications.
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Maintain proper documentation for loan-related services.
Identifiers
We collect identifiers such as User ID and Device ID to:
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Verify user details.
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Authenticate the registered device with the NBFC.
Diagnostic Information
We collect diagnostic information (such as crash logs, device performance data, and error reports) to:
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Stabilize and improve app performance.
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Identify and fix issues in subsequent updates.
All collected data is stored securely and used only for client purposes. We do not share this data with any third party.
3. How We Use Your Information
We use the collected information only to:
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Provide and maintain app functionality.
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Improve user experience and troubleshoot issues.
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Ensure security and prevent unauthorized access.
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Communicate essential updates related to loans and the app.
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Location data collected through Synoriq mobile applications is processed based on the user’s explicit consent and Synoriq’s legitimate business interests. Such data is collected only when operationally required, only during official working hours when the employee is on duty, and strictly for purposes related to internal business operations, compliance, and regulatory obligations.
4. Data Retention
We retain Your data only as long as necessary to:
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Provide the Service.
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Comply with legal and regulatory obligations.
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Improve app performance and security.
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​Location data is retained only for the duration necessary to fulfill internal operational, audit, and regulatory requirements and is not retained beyond what is legally or operationally required.
5. Data Security
We implement appropriate technical and organizational measures to protect Your personal information.
However, no system can guarantee 100% security, and we continuously monitor and improve our safeguards.
6. Children’s Privacy
Our Service is not intended for children under 13, and we do not knowingly collect data from children under 13.
7. Your Rights
You have the right to:
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Request access to the personal data we hold about You.
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Request deletion of Your personal data.
You may exercise these rights by contacting us directly at support@synoriq.in.
8. Payments and Content
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There is no paid content within the app.
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End-users (employees) do not pay for access or features. The NBFC pays for the software when purchasing it.
9. Changes to This Privacy Policy
We may update this Privacy Policy periodically.
Any changes will be posted here, and the updated date will be mentioned at the top.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Synoriq R&D Private Limited
Website: https://www.synoriq.com
Email: support@synoriq.in